Support & FAQs
Frequently Asked Questions.
The most important questions about bags, materials, finishes and the production process – answered in a concise format.
Any questions left?
We’d be happy to advise you personally and will usually get back to you within 24 hours.
That depends on the model: we can customise many of the bags in our range with your logo from as few as 50 pieces. Bespoke orders typically range from 250 to 10,000 pieces. We’ll work with you to determine the ideal quantity.
From screen printing, transfer printing and digital printing, through to embroidery, laser engraving, embossing and raised soft-rubber logos – we recommend the technique best suited to the material, design and print run.
Finished bags from our range are usually available within a few weeks. Custom-made products take around 4 to 6 weeks (Europe/Turkey) or 8 to 12 weeks (Asia), depending on the production location. We’ll provide you with a specific estimate in our quotation.
Yes – on request, we can provide samples in advance so that you can examine the material, workmanship and finish for yourselves before production begins.
These include felt, truck tarpaulin, rPET, cotton, organic cotton, canvas, jute, non-woven fabric, polyester, kraft paper, imitation leather and transparent PVC. You can find an overview of the properties and recommendations on our materials page.
You can tell us about your project via the contact form, by emailing info@pro-factory.de or by calling +49 40 83 98 72 80. We’ll advise you on the design, materials and finish, draw up a quote and work with you to develop the perfect bag.